Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at bathroomchoice@gmail.com. Please note that approved returns must be sent to:

14 Mary Parade
Rydalmere, NSW 2116
Australia

If your return is accepted, we’ll provide you with instructions on how and where to send your package.

Customers are responsible for all return shipping costs. We do not provide prepaid return shipping labels, and return shipping costs are non-refundable unless the item received was defective, damaged, or incorrect.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions at bathroomchoice@gmail.com.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We’ll assess the issue and work with you to find an appropriate resolution.

If an item is confirmed to be defective, damaged, or incorrectly supplied, we will provide further instructions regarding the return and any applicable return shipping costs.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products).

We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please contact us if you have questions or concerns about whether your specific item is eligible for return.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Customers are responsible for the return shipping costs associated with exchanges.

Refunds
We will notify you once we’ve received and inspected your return and let you know whether the refund was approved or not.

If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund.

Original shipping costs are non-refundable, and return shipping costs are the responsibility of the customer.

If more than 15 business days have passed since we’ve approved your return, please contact us at bathroomchoice@gmail.com