Shipping & Delivery

At Bathroom choice, we deliver bathroom products Australia-wide using trusted courier, freight, and supplier-direct delivery services.

We work with a range of delivery partners to ensure your order reaches you safely and efficiently.

Order Processing

Orders are generally processed within 1–3 business days after payment has been received and confirmed.

Once your order has been dispatched, we’ll provide tracking information by email where tracking is available.

Please note that some products are dispatched directly from our suppliers or warehouses, which may affect processing and delivery times.

Shipping Costs

Shipping costs depend on several factors, including:

The size and weight of your order

Your delivery location

The delivery method required

The supplier or warehouse location

The number of items in your order

Your shipping cost will be calculated and displayed at checkout before you complete your purchase.

For some large, heavy, fragile, or supplier-direct products, specialised freight may be required. In these cases, additional freight charges may apply.

Large & Bulky Items

Some bathroom products require specialised freight due to their size, weight, or fragile nature.

This may include:

Bathroom vanities

Bathtubs

Shower screens

Stone tops

Toilets

Large or oversized bathroom products

Additional delivery requirements or charges may apply to regional, remote, restricted-access, or difficult-to-access locations.

If special delivery arrangements are required, our team may contact you before dispatch to confirm the details.

For large or bulky deliveries, customers may also need to ensure that there is suitable access to the property and someone available to receive the delivery.

Estimated Delivery Times

Delivery times vary depending on your location and the product ordered.

As a general guide, estimated delivery times after dispatch are:

Metro areas: 2–7 business days

Regional areas: 5–10 business days

Remote areas: 7–14+ business days

These are estimates only and are not guaranteed delivery timeframes.

Delivery may take longer during busy periods, public holidays, severe weather, supplier delays, or other circumstances outside our control.

Tracking Your Order

Where tracking is available, tracking details will be sent to you by email once your order has been dispatched.

Please allow some time for tracking information to become active after your order leaves our warehouse or supplier.

For supplier-direct deliveries, tracking information may vary depending on the delivery provider used.

Delivery Address & Customer Responsibilities

Please make sure your delivery address, contact details, and any relevant delivery instructions are correct when placing your order.

Once an order has been dispatched, changes to the delivery address may not be possible.

Customers are responsible for providing:

A complete and accurate delivery address

Correct contact details

Safe and suitable access for delivery

Any required information regarding access to the property

For large or freight deliveries, someone may need to be available to accept the delivery.

Additional charges may apply if a delivery cannot be completed due to an incorrect address, failed delivery attempt, lack of access, or a customer-requested re-delivery.

Damaged, Missing or Incorrect Items

Please inspect your order as soon as it is delivered.

If your item arrives damaged, incorrect, incomplete, or with visible packaging damage, please contact us as soon as possible at bathroomchoice@gmail.com

To help us investigate the issue quickly, please provide:

Your order number

A description of the issue

Clear photographs of the item

Photographs of the packaging and any visible damage

Any other relevant information requested by our team

Please retain the original packaging until the issue has been resolved, as photographs or inspection of the packaging may be required when making a freight or damage claim.

We will review the issue and work with you to resolve it in accordance with your rights under Australian Consumer Law.

Delivery Delays

We do everything reasonably possible to ensure orders are delivered within the estimated timeframe. However, delivery dates can sometimes be affected by circumstances outside our control.

These may include:

Courier or freight company delays

Supplier delays

Public holidays

Severe weather or natural events

Industrial action

Transport or freight disruptions

Supply chain issues

Unexpected demand or stock delays

Where a delay occurs, we will assist where reasonably possible and provide any available updates from our delivery or supplier partners.

Estimated delivery times are not guaranteed.

Questions About Your Delivery?

If you have any questions about your order or delivery, please contact us at:

bathroomchoice@gmail.com

Please include your order number when contacting us so we can assist you as quickly as possible.